I agree with Catherine. Oracle Apps (esp. 11i and bleeding edge versions) generate about 5 - 6 TARs a day at times at my current client. However, as far as other 'simple' applications are concerned, where the DB is just a simple repository (of say usernames and passwords for a Web server), full Oracle Support is an overkill. An oh, for this kind of support, my client had purchased 'Premium Support' that comes with a fixed number of onsite days, Weekly TAR review and a special number to call that is NOT staffed by the usual 'Run to WebIV for any question' types.
John Kanagaraj Oracle Applications DBA DB Soft Inc Work : (408) 970 7002 Listen to great, commercial-free christian music 24x7x365 at http://www.klove.com ** The opinions and facts contained in this message are entirely mine and do not reflect those of my employer or customers ** >-----Original Message----- >From: CHAN Chor Ling Catherine (CSC) [mailto:[EMAIL PROTECTED]] >Sent: Wednesday, August 14, 2002 8:08 PM >To: Multiple recipients of list ORACLE-L >Subject: RE: Oracle Arm Twisting? > > >I guess you are not using Oracle Human Resources Applications. >For most of >the patches that we've applied, there are new bugs. It's a never-ending >applying patches-after-patches ... We've lost count of the >number of TARs >opened. The worst part is after applying a patch to solve a >bug, the new >problem which was not documented in the readme file always >emerge itself >after sometime. By then, it's too late to revert back to the >old version. >Are we the only company having the problem ? sigh.. > >Regds, >Catherine > -----Original Message----- > From: Conboy, Jim [mailto:[EMAIL PROTECTED]] > Sent: Thursday, August 15, 2002 5:54 AM > To: Multiple recipients of list ORACLE-L > Subject: RE: Oracle Arm Twisting? > > "I've called Oracle for a TAR once in the past >18 months." > > Ah, my friend, but you're not using Portal >9.0.2, are you? >I've opened more TARs in the last few months than the rest of my Oracle >career. Bleeding edge, I guess, so maybe its our own fault. But >third-party support for this would have stopped the project >before it got >started. > > I agree that its not accurate to generalize all >tech support >as nimrods. There are some very good ones out there, and even >the rest at >least have acccess to all the internal notes we can't get to >(Grrrrr...why >the hell do they show in metalink searches if we can't see >them?). And the >developers, if you can ever get to them, know their stuff and >are a pretty >decent bunch. > > Jim > > -----Original Message----- > Sent: Wednesday, August 14, 2002 5:18 PM > To: Multiple recipients of list ORACLE-L > > > Well, that's not really fair. There are a >number of good >people > that work for Oracle Support. True, there are also some >that > are subpar, but how often is it necessary to open a TAR >anymore? > > MetaLink has vastly improved over the past >couple of years. > > I've called Oracle for a TAR once in the past 18 months. > > Some excellent in depth posts that you may have >seen on this > list were put there buy Oracle support personnel. > > No, I'm not saying who they are. > > Jared > > > > > > Rodd Holman <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 08/14/2002 09:53 AM > Please respond to ORACLE-L > > > To: Multiple recipients of list ORACLE-L ><[EMAIL PROTECTED]> > cc: > Subject: RE: Oracle Arm Twisting? > > > Yes, Oracle support sucks, and is staffed with morons. >However one thing > you get with Oracle support that you cannot get >with third >party support > is bug fixes and product upgrades. If you want >this without >a support > contract, you need to buy new licenses each time you >upgrade. > > Rodd > > On Wed, 2002-08-14 at 11:13, Steven Lembark wrote: > -- Naveen Nahata <[EMAIL PROTECTED]> > > > Now they say, that this can't be done and the product >license will be > > terminated if we want this. The thing is that Oracle >support is > useless(I > > get more help from this forum :) ), but we >still want it, >just in case. > > Ever heard of "FUD"? That's what Oracle is >selling you if > you think their support is that bad: fear of not having > support that you don't want because you think it's bad. > > Q: Does anyone know of any reliable 3rd party >support for > Oracle? > > -- > Steven Lembark >2930 W. Palmer > Workhorse Computing >Chicago, IL 60647 > +1 >800 762 1582 -- > Please see the official ORACLE-L FAQ: >http://www.orafaq.com > -- > Author: Steven Lembark > INET: [EMAIL PROTECTED] > > Fat City Network Services -- (858) 538-5051 >FAX: (858) >538-5051 > San Diego, California -- Public Internet access / >Mailing Lists > >-------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send >an E-Mail >message > to: [EMAIL PROTECTED] (note EXACT spelling >of 'ListGuru') >and in > the message BODY, include a line containing: >UNSUB ORACLE-L > (or the name of mailing list you want to be >removed from). >You may > also send the HELP command for other information (like >subscribing). > > > -- > Please see the official ORACLE-L FAQ: >http://www.orafaq.com > -- > Author: > INET: [EMAIL PROTECTED] > > Fat City Network Services -- (858) 538-5051 >FAX: (858) >538-5051 > San Diego, California -- Public Internet access / >Mailing Lists > >-------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send >an E-Mail >message > to: [EMAIL PROTECTED] (note EXACT spelling >of 'ListGuru') >and in > the message BODY, include a line containing: >UNSUB ORACLE-L > (or the name of mailing list you want to be >removed from). >You may > also send the HELP command for other information (like >subscribing). > -- > Please see the official ORACLE-L FAQ: >http://www.orafaq.com > -- > Author: Conboy, >Jim > INET: [EMAIL PROTECTED] > > Fat City Network Services -- (858) 538-5051 >FAX: (858) >538-5051 > San Diego, California -- Public Internet access / >Mailing Lists > >-------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send >an E-Mail >message > to: [EMAIL PROTECTED] (note EXACT spelling >of 'ListGuru') >and in > the message BODY, include a line containing: >UNSUB ORACLE-L > (or the name of mailing list you want to be >removed from). >You may > also send the HELP command for other information (like >subscribing). >-- >Please see the official ORACLE-L FAQ: http://www.orafaq.com >-- >Author: CHAN Chor Ling Catherine (CSC) > INET: [EMAIL PROTECTED] > >Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 >San Diego, California -- Public Internet access / Mailing Lists >-------------------------------------------------------------------- >To REMOVE yourself from this mailing list, send an E-Mail message >to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in >the message BODY, include a line containing: UNSUB ORACLE-L >(or the name of mailing list you want to be removed from). You may >also send the HELP command for other information (like subscribing). > -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: John Kanagaraj INET: [EMAIL PROTECTED] Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
