Hi John,
Are you on Oracle Payroll as well ? If yes, is the Oracle Payroll as "buggy"
as Oracle Human Resources ? The vendor is trying to persuade us to go on
Oracle Payroll and I am hoping that the management will say NO.
Regds,
Catherine
-----Original Message-----
From: John Kanagaraj [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 4:24 PM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
I agree with Catherine. Oracle Apps (esp. 11i and bleeding
edge versions)
generate about 5 - 6 TARs a day at times at my current
client. However, as
far as other 'simple' applications are concerned, where the
DB is just a
simple repository (of say usernames and passwords for a Web
server), full
Oracle Support is an overkill. An oh, for this kind of
support, my client
had purchased 'Premium Support' that comes with a fixed
number of onsite
days, Weekly TAR review and a special number to call that is
NOT staffed by
the usual 'Run to WebIV for any question' types.
John Kanagaraj
Oracle Applications DBA
DB Soft Inc
Work : (408) 970 7002
Listen to great, commercial-free christian music 24x7x365 at
http://www.klove.com
** The opinions and facts contained in this message are
entirely mine
and do not reflect those of my employer or customers **
>-----Original Message-----
>From: CHAN Chor Ling Catherine (CSC)
[mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, August 14, 2002 8:08 PM
>To: Multiple recipients of list ORACLE-L
>Subject: RE: Oracle Arm Twisting?
>
>
>I guess you are not using Oracle Human Resources
Applications.
>For most of
>the patches that we've applied, there are new bugs. It's a
never-ending
>applying patches-after-patches ... We've lost count of the
>number of TARs
>opened. The worst part is after applying a patch to solve
a
>bug, the new
>problem which was not documented in the readme file always
>emerge itself
>after sometime. By then, it's too late to revert back to
the
>old version.
>Are we the only company having the problem ? sigh..
>
>Regds,
>Catherine
> -----Original Message-----
> From: Conboy, Jim
[mailto:[EMAIL PROTECTED]]
> Sent: Thursday, August 15, 2002 5:54 AM
> To: Multiple recipients of list ORACLE-L
> Subject: RE: Oracle Arm Twisting?
>
> "I've called Oracle for a TAR once in the
past
>18 months."
>
> Ah, my friend, but you're not using Portal
>9.0.2, are you?
>I've opened more TARs in the last few months than the rest
of my Oracle
>career. Bleeding edge, I guess, so maybe its our own
fault. But
>third-party support for this would have stopped the project
>before it got
>started.
>
> I agree that its not accurate to generalize
all
>tech support
>as nimrods. There are some very good ones out there, and
even
>the rest at
>least have acccess to all the internal notes we can't get
to
>(Grrrrr...why
>the hell do they show in metalink searches if we can't see
>them?). And the
>developers, if you can ever get to them, know their stuff
and
>are a pretty
>decent bunch.
>
> Jim
>
> -----Original Message-----
> Sent: Wednesday, August 14, 2002 5:18 PM
> To: Multiple recipients of list ORACLE-L
>
>
> Well, that's not really fair. There are a
>number of good
>people
> that work for Oracle Support. True, there
are also some
>that
> are subpar, but how often is it necessary to
open a TAR
>anymore?
>
> MetaLink has vastly improved over the past
>couple of years.
>
> I've called Oracle for a TAR once in the
past 18 months.
>
> Some excellent in depth posts that you may
have
>seen on this
> list were put there buy Oracle support
personnel.
>
> No, I'm not saying who they are.
>
> Jared
>
>
>
>
>
> Rodd Holman <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED]
> 08/14/2002 09:53 AM
> Please respond to ORACLE-L
>
>
> To: Multiple recipients of list
ORACLE-L
><[EMAIL PROTECTED]>
> cc:
> Subject: RE: Oracle Arm
Twisting?
>
>
> Yes, Oracle support sucks, and is staffed
with morons.
>However one thing
> you get with Oracle support that you cannot
get
>with third
>party support
> is bug fixes and product upgrades. If you
want
>this without
>a support
> contract, you need to buy new licenses each
time you
>upgrade.
>
> Rodd
>
> On Wed, 2002-08-14 at 11:13, Steven Lembark
wrote:
> -- Naveen Nahata
<[EMAIL PROTECTED]>
>
> > Now they say, that this can't be done and
the product
>license will be
> > terminated if we want this. The thing is
that Oracle
>support is
> useless(I
> > get more help from this forum :) ), but we
>still want it,
>just in case.
>
> Ever heard of "FUD"? That's what Oracle is
>selling you if
> you think their support is that bad: fear of
not having
> support that you don't want because you
think it's bad.
>
> Q: Does anyone know of any reliable 3rd
party
>support for
> Oracle?
>
> --
> Steven Lembark
>2930 W. Palmer
> Workhorse Computing
>Chicago, IL 60647
>
+1
>800 762 1582
--
> Please see the official ORACLE-L FAQ:
>http://www.orafaq.com
> --
> Author: Steven Lembark
> INET: [EMAIL PROTECTED]
>
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>Jim
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>Author: CHAN Chor Ling Catherine (CSC)
> INET: [EMAIL PROTECTED]
>
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538-5051
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Author: John Kanagaraj
INET: [EMAIL PROTECTED]
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--
Author: CHAN Chor Ling Catherine (CSC)
INET: [EMAIL PROTECTED]
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