Catherine,
We all feel your pain.
My only suggestion is to test heavily. For every hour of patching that we have, we
have several hours of pre-req research and testing on another server. You simply
can't run this software without a whole separate environment for testing patches.
Is there a support group for 11i dbas?
Jay
>>> [EMAIL PROTECTED] 08/14/02 11:08PM >>>
I guess you are not using Oracle Human Resources Applications. For most of
the patches that we've applied, there are new bugs. It's a never-ending
applying patches-after-patches ... We've lost count of the number of TARs
opened. The worst part is after applying a patch to solve a bug, the new
problem which was not documented in the readme file always emerge itself
after sometime. By then, it's too late to revert back to the old version.
Are we the only company having the problem ? sigh..
Regds,
Catherine
-----Original Message-----
From: Conboy, Jim [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 5:54 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
"I've called Oracle for a TAR once in the past 18 months."
Ah, my friend, but you're not using Portal 9.0.2, are you?
I've opened more TARs in the last few months than the rest of my Oracle
career. Bleeding edge, I guess, so maybe its our own fault. But
third-party support for this would have stopped the project before it got
started.
I agree that its not accurate to generalize all tech support
as nimrods. There are some very good ones out there, and even the rest at
least have acccess to all the internal notes we can't get to (Grrrrr...why
the hell do they show in metalink searches if we can't see them?). And the
developers, if you can ever get to them, know their stuff and are a pretty
decent bunch.
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