Greetings,
I've installed OTRS 2.2.5 recently, including the FAQ module. After
adding users to the "faq" and "faq_admin" groups, and putting in my FAQ
information upon clicking submit, this error is generated:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 2008
Message: Need CategoryID!
Traceback (2038):
Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
Indeed, the Category dropdown box is empty (no selectable options);
however I cannot locate anywhere within OTRS where I can create new
categories. Nor have I been able to locate in any OTRS documentation
where this function should even be located.
So, my main question is this: Where am I supposed to be able to go to
create categories?
--
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
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