Nick, You need to login as the user in "faq" or "faq_admin" group to have permission to add articles in the FAQ.
That's how I get mine working.... Hope it helps. Poe It's pretty easy, just make sure that you have set the permission On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright <[EMAIL PROTECTED]> wrote: > Greetings, > > I've installed OTRS 2.2.5 recently, including the FAQ module. After > adding users to the "faq" and "faq_admin" groups, and putting in my FAQ > information upon clicking submit, this error is generated: > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 2008 > > Message: Need CategoryID! > > Traceback (2038): > Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > > Indeed, the Category dropdown box is empty (no selectable options); > however I cannot locate anywhere within OTRS where I can create new > categories. Nor have I been able to locate in any OTRS documentation > where this function should even be located. > > So, my main question is this: Where am I supposed to be able to go to > create categories? > > -- > --- > - Nick Bright > Network Administrator > Terra World > Tel 888-332-1616 x 315 > Fax 620-332-1201 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
