Hi Afshar, Thanks for reporting this error.
There is a configuration flag for the editor that you could use to switch the direction. Add the following line to otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25: FCKConfig.ContentLangDirection = 'rtl' ; This will however completely set the RTL direction for the whole of your OTRS instance. I understand that a more elegant solution would be needed but this might just be a workaround for you. Can you please file a bug for this in the Bugzilla at http://bugs.otrs.org ? Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi <[email protected]>wrote: > Hi all! > > I just installed OTRS 2.4.1 and realized that we have had a step BACKWARD! > While earlier versions of OTRS like 2.3.x was enabled to accept RTL > languages in new ticket descriptions and ticket notes, the new OTRS 2.4.1 > does not allow to enter any RTL script while creating a new ticket or > commenting on existing tickets. It is because of its new rich text editor. > This has right and left alignment but does not have RTL or LTR direction. In > Earlier versions of OTRS if you have your preferences set to Persian (a RTL > language), direction of text editors would be set to RTL automaticcaly. I > think the best solution is to add a direction button to this rich text > editor toolbar and set it automatically to RTL when user or agent have > select Persian in his/her preferences. It could be expanded to alignment > too, in the other hand alignment could be set automatically set to Right > Alignment when user's environment is Persian. Gmail's compose new mail have > a direction button in addition to alignment buttons too. > > * a RTL language is a language that is written right to left like Persian, > Hebrew and Arabic. > > Many Thanks, > Afshar Mohebbi > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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