Hi Michiel,

Exuse me please! In the prev. email I meant you not Martin!

afshar

On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi
<[email protected]>wrote:

> Hi Marting,
>
> I asked some folks about CKEditor and RTL support. One of them claims that
> CKEditor from old versions till now supports RTL very good. BTW I have
> invited them to this mailing list and hope see them here versy soon.
>
> Afshar Mohebbi
>
>
> On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi <[email protected]
> > wrote:
>
>> Hi Michiel,
>>
>> I checked your link out. But unfortuantely It does not support any RTL
>> language at all. It does not support changing direction from left-to-right
>> to right-to-left. Should they eanble something to entering RTL text be
>> enabled? A RTL language like Persian or Arabic is written from right to
>> left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works.
>>
>> Please tell me if I could help more about RTL.
>>
>> Afshar Mohebbi
>>
>> On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen <[email protected]>wrote:
>>
>>> Afshar,
>>>
>>> I know there is no setting ContentLangDirection in RichTextEditor by
>>> default, what I meant is that it IS a configuration setting and you could
>>> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does
>>> not alleviate your problem.
>>> Can you please verify for me - as my Arabic skills are not up to spec
>>> ;-)  - if CKEditor v3, which is currently in the latest beta phase, does
>>> this better? Here's a web demo:
>>> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html
>>>
>>> The idea is that the v3 release is better at RTL input, but I have no
>>> real way to check.
>>>
>>> Note that the name has changed from FCKeditor to CKeditor in this release
>>> because FCK resembles a well-known four letter word...
>>> Regards,
>>> --
>>> Michiel Beijen
>>> Software Consultant
>>> +31 6 - 457 42 418
>>> Bee Free IT + http://beefreeit.nl
>>>
>>>
>>>   On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi <
>>> [email protected]> wrote:
>>>
>>>> Dear Michiel,
>>>>
>>>> There was not a setting in "RichTextEditor.dtl". Instead of it I added
>>>> following:
>>>>
>>>> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ;
>>>>
>>>> It worked but not helped so much. I tried "ctrl+right shfit" in IE too,
>>>> but does not help too. All 2 solution can force the editor to accept the
>>>> text in a RTL manner, but when a note or ticket is saved and displayed in
>>>> OTRS again, all thing have bee gone bad. OTRS itself shows comments and
>>>> ticket descriptions in LTR regardless of if you have used one of those 2
>>>> solutions! So we have TWO problem, one with FCKEditor that does not accept
>>>> RTL text easily and another with OTRS that shows texts in just LTR.
>>>>
>>>> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING
>>>> (U+202B) in the begging of each text. It is well-known character in Unicode
>>>> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL
>>>> text.
>>>>
>>>> This bug is registered in Bugzilla with following URL:
>>>> http://bugs.otrs.org/show_bug.cgi?id=4038
>>>>
>>>> Afshar Mohebbi
>>>>
>>>>
>>>> On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen 
>>>> <[email protected]>wrote:
>>>>
>>>>> Of course you could also decide to not use the rich text editor, you
>>>>> can disable it in SysConfig. Then you'd have the same editor functionality
>>>>> as in 2.3.4 while you'd be able to leverage all other 2.4.x features.
>>>>>
>>>>> I found that in Internet Explorer, the buttons ctrl + right shift would
>>>>> switch text direction, but that switch will not be "remembered" by the
>>>>> system.
>>>>>
>>>>> Also, digging further, I found this to be an issue that other projects
>>>>> that use the same editor (e.g. Drupal) are facing as well. This would be 
>>>>> one
>>>>> of the things to be solved in the next release of the editor, 3.0, which 
>>>>> is
>>>>> now in beta. You could decide to try and get the 3.0 beta working with 
>>>>> your
>>>>> otrs setup and see what happens. I have not (yet) found any timeline for 
>>>>> the
>>>>> fckeditor 3.0 release.
>>>>>
>>>>> Regards,
>>>>>
>>>>> --
>>>>> Michiel Beijen
>>>>> Software Consultant
>>>>> +31 6 457 42 418
>>>>> Bee Free IT + http://beefreeit.nl
>>>>>
>>>>>  On Jul 22, 2009 11:09 AM, "Michiel Beijen" <[email protected]>
>>>>> wrote:
>>>>>
>>>>> Hi Afshar,
>>>>>
>>>>> Thanks for reporting this error.
>>>>>
>>>>> There is a configuration flag for the editor that you could use to
>>>>> switch the direction. Add the following line to
>>>>> otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25:
>>>>>
>>>>> FCKConfig.ContentLangDirection = 'rtl' ;
>>>>>
>>>>> This will however completely set the RTL direction for the whole of
>>>>> your OTRS instance. I understand that a more elegant solution would be
>>>>> needed but this might just be a workaround for you.
>>>>>
>>>>> Can you please file a bug for this in the Bugzilla at
>>>>> http://bugs.otrs.org ?
>>>>>
>>>>> Kindest regards,
>>>>> --
>>>>> Michiel Beijen
>>>>> Software Consultant
>>>>> +31 6 - 457 42 418
>>>>> Bee Free IT + http://beefreeit.nl
>>>>>
>>>>>
>>>>>  On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi <
>>>>> [email protected]> wrote:
>>>>>
>>>>>> > > Hi all! > > I just installed OTRS 2.4.1 and realized that we have
>>>>>> had a step BACKWARD! While ear...
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