Afshar, I know there is no setting ContentLangDirection in RichTextEditor by default, what I meant is that it IS a configuration setting and you could add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does not alleviate your problem. Can you please verify for me - as my Arabic skills are not up to spec ;-) - if CKEditor v3, which is currently in the latest beta phase, does this better? Here's a web demo: http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html
The idea is that the v3 release is better at RTL input, but I have no real way to check. Note that the name has changed from FCKeditor to CKeditor in this release because FCK resembles a well-known four letter word... Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi <[email protected]>wrote: > Dear Michiel, > > There was not a setting in "RichTextEditor.dtl". Instead of it I added > following: > > oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; > > It worked but not helped so much. I tried "ctrl+right shfit" in IE too, but > does not help too. All 2 solution can force the editor to accept the text in > a RTL manner, but when a note or ticket is saved and displayed in OTRS > again, all thing have bee gone bad. OTRS itself shows comments and ticket > descriptions in LTR regardless of if you have used one of those 2 solutions! > So we have TWO problem, one with FCKEditor that does not accept RTL text > easily and another with OTRS that shows texts in just LTR. > > As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING (U+202B) > in the begging of each text. It is well-known character in Unicode Annex#9 > (Bidrectional algoirthm) and force a text to be displayed as a RTL text. > > This bug is registered in Bugzilla with following URL: > http://bugs.otrs.org/show_bug.cgi?id=4038 > > Afshar Mohebbi > > > On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen <[email protected]>wrote: > >> Of course you could also decide to not use the rich text editor, you can >> disable it in SysConfig. Then you'd have the same editor functionality as in >> 2.3.4 while you'd be able to leverage all other 2.4.x features. >> >> I found that in Internet Explorer, the buttons ctrl + right shift would >> switch text direction, but that switch will not be "remembered" by the >> system. >> >> Also, digging further, I found this to be an issue that other projects >> that use the same editor (e.g. Drupal) are facing as well. This would be one >> of the things to be solved in the next release of the editor, 3.0, which is >> now in beta. You could decide to try and get the 3.0 beta working with your >> otrs setup and see what happens. I have not (yet) found any timeline for the >> fckeditor 3.0 release. >> >> Regards, >> >> -- >> Michiel Beijen >> Software Consultant >> +31 6 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> On Jul 22, 2009 11:09 AM, "Michiel Beijen" <[email protected]> wrote: >> >> Hi Afshar, >> >> Thanks for reporting this error. >> >> There is a configuration flag for the editor that you could use to switch >> the direction. Add the following line to >> otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25: >> >> FCKConfig.ContentLangDirection = 'rtl' ; >> >> This will however completely set the RTL direction for the whole of your >> OTRS instance. I understand that a more elegant solution would be needed but >> this might just be a workaround for you. >> >> Can you please file a bug for this in the Bugzilla at >> http://bugs.otrs.org ? >> >> Kindest regards, >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi <[email protected]> >> wrote: >> >>> > > Hi all! > > I just installed OTRS 2.4.1 and realized that we have had >>> a step BACKWARD! While ear... >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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