Great to see this issue fixed, and so fast...

I guess the benefit of using the plugin over the way you have addressed the
issue now is that it allows you to change the text direction in the middle
of a note (probably just as inserting RIGHT-TO-LEFT EMBEDDING (U+202B) would
do). But that would make it an enhancement request, because previously there
was none such functionality in OTRS.

Also, I don't see a software license specified in the FCKEditor plugin, so I
guess it would be difficult to bundle with OTRS before reaching agreement on
that first.

regards from The "Left-To-Right" Netherlands.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Sun, Jul 26, 2009 at 14:59, Martin Edenhofer <[email protected]> wrote:

> Hi,
> JFI, bug is fixed now and will be available in 2.4.2. :)
>
> http://bugs.otrs.org/show_bug.cgi?id=4038
>
> Thanks to Masoud, Afshar and Michiel! :)
>
>  -Martin
>
> On 26.07.2009, at 11:21, masood ramezani wrote:
>
> hi
>
> I found a pluggin for fckeditor that enables rtl writing for that.
>
> please check that.
>
> the address is : http://www.dnastudio.co.il/FCKEditor.RTL.Support.aspx
>
> On Sun, Jul 26, 2009 at 13:45, Afshar Mohebbi <[email protected]>wrote:
>
>> Hi Michiel,
>>
>> Exuse me please! In the prev. email I meant you not Martin!
>>
>> afshar
>>
>>
>> On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi <
>> [email protected]> wrote:
>>
>>> Hi Marting,
>>>
>>> I asked some folks about CKEditor and RTL support. One of them claims
>>> that CKEditor from old versions till now supports RTL very good. BTW I have
>>> invited them to this mailing list and hope see them here versy soon.
>>>
>>> Afshar Mohebbi
>>>
>>>
>>> On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi <
>>> [email protected]> wrote:
>>>
>>>> Hi Michiel,
>>>>
>>>> I checked your link out. But unfortuantely It does not support any RTL
>>>> language at all. It does not support changing direction from left-to-right
>>>> to right-to-left. Should they eanble something to entering RTL text be
>>>> enabled? A RTL language like Persian or Arabic is written from right to
>>>> left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works.
>>>>
>>>> Please tell me if I could help more about RTL.
>>>>
>>>> Afshar Mohebbi
>>>>
>>>> On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen 
>>>> <[email protected]>wrote:
>>>>
>>>>> Afshar,
>>>>>
>>>>> I know there is no setting ContentLangDirection in RichTextEditor by
>>>>> default, what I meant is that it IS a configuration setting and you could
>>>>> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does
>>>>> not alleviate your problem.
>>>>> Can you please verify for me - as my Arabic skills are not up to spec
>>>>> ;-)  - if CKEditor v3, which is currently in the latest beta phase, does
>>>>> this better? Here's a web demo:
>>>>> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html
>>>>>
>>>>> The idea is that the v3 release is better at RTL input, but I have no
>>>>> real way to check.
>>>>>
>>>>> Note that the name has changed from FCKeditor to CKeditor in this
>>>>> release because FCK resembles a well-known four letter word...
>>>>> Regards,
>>>>> --
>>>>> Michiel Beijen
>>>>> Software Consultant
>>>>> +31 6 - 457 42 418
>>>>> Bee Free IT + http://beefreeit.nl
>>>>>
>>>>>
>>>>>   On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi <
>>>>> [email protected]> wrote:
>>>>>
>>>>>> Dear Michiel,
>>>>>>
>>>>>> There was not a setting in "RichTextEditor.dtl". Instead of it I added
>>>>>> following:
>>>>>>
>>>>>> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ;
>>>>>>
>>>>>> It worked but not helped so much. I tried "ctrl+right shfit" in IE
>>>>>> too, but does not help too. All 2 solution can force the editor to accept
>>>>>> the text in a RTL manner, but when a note or ticket is saved and 
>>>>>> displayed
>>>>>> in OTRS again, all thing have bee gone bad. OTRS itself shows comments 
>>>>>> and
>>>>>> ticket descriptions in LTR regardless of if you have used one of those 2
>>>>>> solutions! So we have TWO problem, one with FCKEditor that does not 
>>>>>> accept
>>>>>> RTL text easily and another with OTRS that shows texts in just LTR.
>>>>>>
>>>>>> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING
>>>>>> (U+202B) in the begging of each text. It is well-known character in 
>>>>>> Unicode
>>>>>> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a 
>>>>>> RTL
>>>>>> text.
>>>>>>
>>>>>> This bug is registered in Bugzilla with following URL:
>>>>>> http://bugs.otrs.org/show_bug.cgi?id=4038
>>>>>>
>>>>>> Afshar Mohebbi
>>>>>>
>>>>>
>
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