Hi all,

Many many thanks to Martin for resolving the issue so fast. I think
"enhancement" mentioned by Michiel would be a valuable feature of text
editor if implemented.

Afshar Mohebbi


On Sun, Jul 26, 2009 at 4:47 PM, Michiel Beijen <[email protected]>wrote:

> Great to see this issue fixed, and so fast...
>
> I guess the benefit of using the plugin over the way you have addressed the
> issue now is that it allows you to change the text direction in the middle
> of a note (probably just as inserting RIGHT-TO-LEFT EMBEDDING (U+202B) would
> do). But that would make it an enhancement request, because previously there
> was none such functionality in OTRS.
>
> Also, I don't see a software license specified in the FCKEditor plugin, so
> I guess it would be difficult to bundle with OTRS before reaching agreement
> on that first.
>
> regards from The "Left-To-Right" Netherlands.
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Sun, Jul 26, 2009 at 14:59, Martin Edenhofer <[email protected]> wrote:
>
>> Hi,
>> JFI, bug is fixed now and will be available in 2.4.2. :)
>>
>> http://bugs.otrs.org/show_bug.cgi?id=4038
>>
>> Thanks to Masoud, Afshar and Michiel! :)
>>
>>  -Martin
>>
>> On 26.07.2009, at 11:21, masood ramezani wrote:
>>
>> hi
>>
>> I found a pluggin for fckeditor that enables rtl writing for that.
>>
>> please check that.
>>
>> the address is : http://www.dnastudio.co.il/FCKEditor.RTL.Support.aspx
>>
>> On Sun, Jul 26, 2009 at 13:45, Afshar Mohebbi 
>> <[email protected]>wrote:
>>
>>> Hi Michiel,
>>>
>>> Exuse me please! In the prev. email I meant you not Martin!
>>>
>>> afshar
>>>
>>>
>>> On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi <
>>> [email protected]> wrote:
>>>
>>>> Hi Marting,
>>>>
>>>> I asked some folks about CKEditor and RTL support. One of them claims
>>>> that CKEditor from old versions till now supports RTL very good. BTW I have
>>>> invited them to this mailing list and hope see them here versy soon.
>>>>
>>>> Afshar Mohebbi
>>>>
>>>>
>>>> On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi <
>>>> [email protected]> wrote:
>>>>
>>>>> Hi Michiel,
>>>>>
>>>>> I checked your link out. But unfortuantely It does not support any RTL
>>>>> language at all. It does not support changing direction from left-to-right
>>>>> to right-to-left. Should they eanble something to entering RTL text be
>>>>> enabled? A RTL language like Persian or Arabic is written from right to
>>>>> left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works.
>>>>>
>>>>> Please tell me if I could help more about RTL.
>>>>>
>>>>> Afshar Mohebbi
>>>>>
>>>>> On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen 
>>>>> <[email protected]>wrote:
>>>>>
>>>>>> Afshar,
>>>>>>
>>>>>> I know there is no setting ContentLangDirection in RichTextEditor by
>>>>>> default, what I meant is that it IS a configuration setting and you could
>>>>>> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it 
>>>>>> does
>>>>>> not alleviate your problem.
>>>>>> Can you please verify for me - as my Arabic skills are not up to spec
>>>>>> ;-)  - if CKEditor v3, which is currently in the latest beta phase, does
>>>>>> this better? Here's a web demo:
>>>>>> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html
>>>>>>
>>>>>> The idea is that the v3 release is better at RTL input, but I have no
>>>>>> real way to check.
>>>>>>
>>>>>> Note that the name has changed from FCKeditor to CKeditor in this
>>>>>> release because FCK resembles a well-known four letter word...
>>>>>> Regards,
>>>>>> --
>>>>>> Michiel Beijen
>>>>>> Software Consultant
>>>>>> +31 6 - 457 42 418
>>>>>> Bee Free IT + http://beefreeit.nl
>>>>>>
>>>>>>
>>>>>>   On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi <
>>>>>> [email protected]> wrote:
>>>>>>
>>>>>>> Dear Michiel,
>>>>>>>
>>>>>>> There was not a setting in "RichTextEditor.dtl". Instead of it I
>>>>>>> added following:
>>>>>>>
>>>>>>> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ;
>>>>>>>
>>>>>>> It worked but not helped so much. I tried "ctrl+right shfit" in IE
>>>>>>> too, but does not help too. All 2 solution can force the editor to 
>>>>>>> accept
>>>>>>> the text in a RTL manner, but when a note or ticket is saved and 
>>>>>>> displayed
>>>>>>> in OTRS again, all thing have bee gone bad. OTRS itself shows comments 
>>>>>>> and
>>>>>>> ticket descriptions in LTR regardless of if you have used one of those 2
>>>>>>> solutions! So we have TWO problem, one with FCKEditor that does not 
>>>>>>> accept
>>>>>>> RTL text easily and another with OTRS that shows texts in just LTR.
>>>>>>>
>>>>>>> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING
>>>>>>> (U+202B) in the begging of each text. It is well-known character in 
>>>>>>> Unicode
>>>>>>> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a 
>>>>>>> RTL
>>>>>>> text.
>>>>>>>
>>>>>>> This bug is registered in Bugzilla with following URL:
>>>>>>> http://bugs.otrs.org/show_bug.cgi?id=4038
>>>>>>>
>>>>>>> Afshar Mohebbi
>>>>>>>
>>>>>>
>>
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