Hello, Yes, it is possible for a customer to change the state of a ticket from a closed state to an open one from the customer interface (customer.pl).
What the customer has to do is to add a new article and set the new desired state for the ticket. Regards, Elva On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote: > Hi all, > > (otrs-3.0-beta7) > > Is it possible to change state from 'closed successfully' to, say, > 'open' for a customer, if he/she using web-interface (customer.pl) ? > > All that I found in google says about agent interface (index.pl) or mail > interface (PostmasterFollowUpState). > > Please help =) > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
