En mer, 10/11/2010 cx. 11:43 -0600, Elva Novoa scribis: I'm sorry, but this isn't true.
I have created test customer and made new ticket, then did some activity from both interfaces between Agent and Customer. When ticket is open, Customer can add a new article. But when it is closed, there is no button to add a new article - at all. I think I can somewhere enable it, I mean the button right after closed ticket? > Hello, > > Yes, it is possible for a customer to change the state of a ticket from > a closed state to an open one from the customer interface (customer.pl). > > What the customer has to do is to add a new article and set the new > desired state for the ticket. > > Regards, > Elva > > On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote: > > Hi all, > > > > (otrs-3.0-beta7) > > > > Is it possible to change state from 'closed successfully' to, say, > > 'open' for a customer, if he/she using web-interface (customer.pl) ? > > > > All that I found in google says about agent interface (index.pl) or mail > > interface (PostmasterFollowUpState). > > > > Please help =) > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
