BTW, solved. all that I needed to do was to set 'follow up option' to 'possible' in queue with ticket. (from Agent I-face 'Admin' -> 'Queues' -> <my_queue>)
В Чтв, 11/11/2010 в 12:09 +0200, Serge A. Ribalchenko пишет: > В Срд, 10/11/2010 в 11:55 -0600, Elva Novoa пишет: > > I forgot to mention that you need to configure some things via the > > SysConfig in the agent interface: > > > > Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes' > > Ticket::Frontend::CustomerTicketZoom###StateType must include 'open' > > I've doublecheck it. Still no button. What to check else? > > I did not patch original files from distribution. Maybe something wrong > with configuration? I have attached my Kernel/Config.pm > -- Serge A. Ribalchenko <[email protected]> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
