I forgot to mention that you need to configure some things via the SysConfig in the agent interface:
Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes' Ticket::Frontend::CustomerTicketZoom###StateType must include 'open' Regads, Elva On 11/10/2010 11:43 AM, Elva Novoa wrote: > Hello, > > Yes, it is possible for a customer to change the state of a ticket from > a closed state to an open one from the customer interface (customer.pl). > > What the customer has to do is to add a new article and set the new > desired state for the ticket. > > Regards, > Elva > > On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote: >> Hi all, >> >> (otrs-3.0-beta7) >> >> Is it possible to change state from 'closed successfully' to, say, >> 'open' for a customer, if he/she using web-interface (customer.pl) ? >> >> All that I found in google says about agent interface (index.pl) or mail >> interface (PostmasterFollowUpState). >> >> Please help =) >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ INSTALE OTRS::ITSM 2.0, ahora con el módulo para la administración de cambio! El único sistema de código abierto compatible con ITIL® V3 y certificado por PinkVERIFY. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
