Go to the zoom view of the closed ticket and click on 'Reply' and you have configured what I mentioned in my previous email, you will see the option to choose the next state.
On 11/10/2010 11:54 AM, Serge A. Ribalchenko wrote: > En mer, 10/11/2010 cx. 11:43 -0600, Elva Novoa scribis: > > I'm sorry, but this isn't true. > > I have created test customer and made new ticket, then did some activity > from both interfaces between Agent and Customer. When ticket is open, > Customer can add a new article. But when it is closed, there is no > button to add a new article - at all. > > I think I can somewhere enable it, I mean the button right after closed > ticket? > >> Hello, >> >> Yes, it is possible for a customer to change the state of a ticket from >> a closed state to an open one from the customer interface (customer.pl). >> >> What the customer has to do is to add a new article and set the new >> desired state for the ticket. >> >> Regards, >> Elva >> >> On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote: >>> Hi all, >>> >>> (otrs-3.0-beta7) >>> >>> Is it possible to change state from 'closed successfully' to, say, >>> 'open' for a customer, if he/she using web-interface (customer.pl) ? >>> >>> All that I found in google says about agent interface (index.pl) or mail >>> interface (PostmasterFollowUpState). >>> >>> Please help =) >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ INSTALE OTRS::ITSM 2.0, ahora con el módulo para la administración de cambio! El único sistema de código abierto compatible con ITIL® V3 y certificado por PinkVERIFY. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
