В Срд, 10/11/2010 в 11:55 -0600, Elva Novoa пишет: > I forgot to mention that you need to configure some things via the > SysConfig in the agent interface: > > Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes' > Ticket::Frontend::CustomerTicketZoom###StateType must include 'open'
I've doublecheck it. Still no button. What to check else? I did not patch original files from distribution. Maybe something wrong with configuration? I have attached my Kernel/Config.pm > Regads, > Elva > > > On 11/10/2010 11:43 AM, Elva Novoa wrote: > > Hello, > > > > Yes, it is possible for a customer to change the state of a ticket from > > a closed state to an open one from the customer interface (customer.pl). > > > > What the customer has to do is to add a new article and set the new > > desired state for the ticket. > > > > Regards, > > Elva > > > > On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote: > >> Hi all, > >> > >> (otrs-3.0-beta7) > >> > >> Is it possible to change state from 'closed successfully' to, say, > >> 'open' for a customer, if he/she using web-interface (customer.pl) ? > >> > >> All that I found in google says about agent interface (index.pl) or mail > >> interface (PostmasterFollowUpState). > >> > >> Please help =) > >> > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >
Config.pm
Description: Perl program
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