Hello Muhammad, If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.
Best, Gergely On 2011.03.19., at 13:30, Muhammad El-Sergani <[email protected]> wrote: > Dear all, > > I've searched a while regarding how to allow OTRS to download emails > from the server and still retain a copy there, leaving it unread. > So the questions are: > 1- Which is preferable? POP or IMAP? We're using Google mail for the > help desk account. > 2- What exact steps are to be taken to work around this? Do I have to > edit a .pm file, and how? Or what exactly should be done? > > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 > later... basically running Linux. > > Your help and support are very highly appreciated guys! > > Thanks and Best Regards, > Sergani. > > -- > > Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
