No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently.
On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani <[email protected]>wrote: > Thanks Gergely, > > Well, this is one solution, but the problem remains, that we use another > mail client, Thunderbird namely, to download our emails on a PC, and hence, > I can't get the archived items. > > > Best Regards, > Muhammad El-Sergani. > > > > On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai > <[email protected]>wrote: > >> Hello Muhammad, >> >> If you are using GMail, use it with IMAP. This way if you (OTRS) delete a >> mail from the Inbox, it will be still visible in the Archived items. Hope >> this helps. >> >> Best, >> Gergely >> >> >> On 2011.03.19., at 13:30, Muhammad El-Sergani <[email protected]> wrote: >> >> > Dear all, >> > >> > I've searched a while regarding how to allow OTRS to download emails >> > from the server and still retain a copy there, leaving it unread. >> > So the questions are: >> > 1- Which is preferable? POP or IMAP? We're using Google mail for the >> > help desk account. >> > 2- What exact steps are to be taken to work around this? Do I have to >> > edit a .pm file, and how? Or what exactly should be done? >> > >> > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 >> > later... basically running Linux. >> > >> > Your help and support are very highly appreciated guys! >> > >> > Thanks and Best Regards, >> > Sergani. >> > >> > -- >> > >> > Best Regards, >> > Muhammad El-Sergani. >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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