What you could do: Forward the e-mail from box1 to box2 (i.e. with a rule in your mailclient or on your server), leave box1 for use with your local client and use box2 within OTRS.
Regards, Ralph Van: [email protected] [mailto:[email protected]] Namens Muhammad El-Sergani Verzonden: zaterdag 19 maart 2011 14:06 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Download mail POP/IMAP and leave a copy on the server Thanks Gerald, Sometimes you have different scenarios, and this is one of them. So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server? Thanks all in advance. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:48 PM, Gerald Young <[email protected]<mailto:[email protected]>> wrote: No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently. On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani <[email protected]<mailto:[email protected]>> wrote: Thanks Gergely, Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai <[email protected]<mailto:[email protected]>> wrote: Hello Muhammad, If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps. Best, Gergely On 2011.03.19., at 13:30, Muhammad El-Sergani <[email protected]<mailto:[email protected]>> wrote: > Dear all, > > I've searched a while regarding how to allow OTRS to download emails > from the server and still retain a copy there, leaving it unread. > So the questions are: > 1- Which is preferable? POP or IMAP? We're using Google mail for the > help desk account. > 2- What exact steps are to be taken to work around this? Do I have to > edit a .pm file, and how? Or what exactly should be done? > > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 > later... basically running Linux. > > Your help and support are very highly appreciated guys! > > Thanks and Best Regards, > Sergani. > > -- > > Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
