Thanks Gerald, Sometimes you have different scenarios, and this is one of them. So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server?
Thanks all in advance. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:48 PM, Gerald Young <[email protected]> wrote: > No human should be accessing the OTRS email account. It is purposefully > designed to download all mail from the account permanently. > > > On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> Thanks Gergely, >> >> Well, this is one solution, but the problem remains, that we use another >> mail client, Thunderbird namely, to download our emails on a PC, and hence, >> I can't get the archived items. >> >> >> Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai >> <[email protected]>wrote: >> >>> Hello Muhammad, >>> >>> If you are using GMail, use it with IMAP. This way if you (OTRS) delete a >>> mail from the Inbox, it will be still visible in the Archived items. Hope >>> this helps. >>> >>> Best, >>> Gergely >>> >>> >>> On 2011.03.19., at 13:30, Muhammad El-Sergani <[email protected]> >>> wrote: >>> >>> > Dear all, >>> > >>> > I've searched a while regarding how to allow OTRS to download emails >>> > from the server and still retain a copy there, leaving it unread. >>> > So the questions are: >>> > 1- Which is preferable? POP or IMAP? We're using Google mail for the >>> > help desk account. >>> > 2- What exact steps are to be taken to work around this? Do I have to >>> > edit a .pm file, and how? Or what exactly should be done? >>> > >>> > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 >>> > later... basically running Linux. >>> > >>> > Your help and support are very highly appreciated guys! >>> > >>> > Thanks and Best Regards, >>> > Sergani. >>> > >>> > -- >>> > >>> > Best Regards, >>> > Muhammad El-Sergani. >>> > --------------------------------------------------------------------- >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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