http://forums.otrs.org/viewtopic.php?f=62&t=4694
On Sat, Mar 19, 2011 at 9:58 AM, Gerald Young <[email protected]> wrote: > or forward/distribution list to a download only inbox. > > > On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> Thanks Gergely, >> >> I believe you're talking IMAP now and folder subscription, I'll give it a >> try and come back with the results. >> Frankly, I've never used Thunderbird with IMAP, only POP. >> >> >> Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai >> <[email protected]>wrote: >> >>> Of course you can. There is a folder named [GMail], and in that a folder >>> called All mail, those are your Archived items. >>> >>> On 2011.03.19., at 13:43, Muhammad El-Sergani <[email protected]> >>> wrote: >>> >>> Thanks Gergely, >>> >>> Well, this is one solution, but the problem remains, that we use another >>> mail client, Thunderbird namely, to download our emails on a PC, and hence, >>> I can't get the archived items. >>> >>> Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai <<[email protected]> >>> [email protected]> wrote: >>> >>>> Hello Muhammad, >>>> >>>> If you are using GMail, use it with IMAP. This way if you (OTRS) delete >>>> a mail from the Inbox, it will be still visible in the Archived items. Hope >>>> this helps. >>>> >>>> Best, >>>> Gergely >>>> >>>> >>>> On 2011.03.19., at 13:30, Muhammad El-Sergani < <[email protected]> >>>> [email protected]> wrote: >>>> >>>> > Dear all, >>>> > >>>> > I've searched a while regarding how to allow OTRS to download emails >>>> > from the server and still retain a copy there, leaving it unread. >>>> > So the questions are: >>>> > 1- Which is preferable? POP or IMAP? We're using Google mail for the >>>> > help desk account. >>>> > 2- What exact steps are to be taken to work around this? Do I have to >>>> > edit a .pm file, and how? Or what exactly should be done? >>>> > >>>> > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 >>>> > later... basically running Linux. >>>> > >>>> > Your help and support are very highly appreciated guys! >>>> > >>>> > Thanks and Best Regards, >>>> > Sergani. >>>> > >>>> > -- >>>> > >>>> > Best Regards, >>>> > Muhammad El-Sergani. >>>> > --------------------------------------------------------------------- >>>> > OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ >>>> > Archive: <http://lists.otrs.org/pipermail/otrs> >>>> http://lists.otrs.org/pipermail/otrs >>>> > To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> >>>> http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ >>>> Archive: <http://lists.otrs.org/pipermail/otrs> >>>> http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> >>>> http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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