Thanks Gergely, Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.
Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai <[email protected]>wrote: > Hello Muhammad, > > If you are using GMail, use it with IMAP. This way if you (OTRS) delete a > mail from the Inbox, it will be still visible in the Archived items. Hope > this helps. > > Best, > Gergely > > > On 2011.03.19., at 13:30, Muhammad El-Sergani <[email protected]> wrote: > > > Dear all, > > > > I've searched a while regarding how to allow OTRS to download emails > > from the server and still retain a copy there, leaving it unread. > > So the questions are: > > 1- Which is preferable? POP or IMAP? We're using Google mail for the > > help desk account. > > 2- What exact steps are to be taken to work around this? Do I have to > > edit a .pm file, and how? Or what exactly should be done? > > > > We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 > > later... basically running Linux. > > > > Your help and support are very highly appreciated guys! > > > > Thanks and Best Regards, > > Sergani. > > > > -- > > > > Best Regards, > > Muhammad El-Sergani. > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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