Hi Guys.

Another update.. UGH.

I called Dell to find out WHEN the tech is coming, and the salesman was
surprised - he wasn't here already.. He put me on hold. came back, and said,
They're NOT coming, and that I can install the SR CD's. myself.. with the
help if necessary.. of tech support.. via phone.

I said, NO WAY!!!!!  I was PROMISED by YOU(the salesperson). I didnt "ask
for it". YOU told me.. you're authorizing it.. Well, he had to conference
call. with this "woman". and I won't even begin to tell you. what I really
want to call her..she was the nastiest person. on the planet. and I said, I
want to speak to someone HIGHER UP. who HAS the authority to send a tech
out.

Finally, on hold.(she said, it would take a few minutes). I was on hold for
almost 15 minutes. and finally this "special tech "(whomever the heck he
was). I started to tell him, my story. about the whole mess. and he said,
FORGET.. what you've been told... "I'm in charge now. and this is what I"m
going to do".. I'm going to send out a new hard drive'..it will go directly
to the tech.. and by tues.. He will call me. and come to install it..

I said, what about the SR CD's. and he said, put them away.. you won't need
them anymore.. He said, he's giving me a new hard drive. and the rest will
be installed.. with the various CD's. that came with the computer..

So, what that means. I'm not entirely sure. But I can tell you... I was
LIVID. when they tried to pull that.... I never asked for a tech to come out
here. I was TOLD.. that I was getting it. as a courtesy - cause of all I had
been thru. and then this had to happen.

So, anyway, the tech will be calling me .. by tues. to set up the appt.. and
hopefully.. all will go well.. from then on.

So, thats the update for this afternoon.
What a day its 'been..

HELENE

HELENE
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