Hi Glenn.. So where were you when I was talking about buying a computer.. LOL.. Only kidding. I knew I was going to buy a Gateway, Dell. or HP..(though my sister was trying to talk me into a compac.. which she got. and I told her, they were bought by HP) and I didnt' want to go that route..
I wish I were in a position, or had the knowledge. to build one. but I'm relying strictly on reputation. and while Gateway was the 'way to go 5 years ago.. when I bought that machine.. Dell "seemed" to have the best prices, and the best 'reports'. when I checked out ZDNET. and CNET.. So I did my checking. and I didnt' go for a 'cheapie machine". not the 799.00 advertised one. I went for almost 2000.00 and bought a good machine. Could I have done better, having someone build one for me.. Probably YES.. no doubt about that. But I'm a person, who NEEDS that guarantee.. who believes in warranties.. I have always been that way.. And your totally right.. about the idiots at Dell tech support..but I have also found a few. that really know what they're doing.. The guy who sent me the SR Cd's. and now.. this other guy.(David) who's authorized the Dell tech to come out and install a new hard-drive.. I feel.- that NOW.. maybe I have finally found someone who will get this computer, into high gear... If not for this forum. I would be pulling my hair out. Believe me.. The people on here. are wonderful. They're the most supportive group I've ever met. and moreso.. They are so experienced.. You ask a question. and the answer is always there. I don't know what I would've done with all of them.. Yes. it's been a trying time. but I do love my computer, and when it is up and running to its' full capability.. I know I"ll be very happy with it.. For now. until the new hard drive is installed.. Its fine. cause I can send/receive my emails. and browse. so thats fine until everything is fixed.. Once the new hard drive is installed.. Lets just hope that I dont need tech support.. LOL.. But If I do.. This "David". said I could call him directly.. and between him. and this other tech. whom I really do feel knows what he's doing. I hope I"m okay.. Fingers crossed. of course.. LOL Helene HELENE ----- Original Message ----- From: "Glenn Larkman" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, September 20, 2003 1:32 PM Subject: Re: PCWorks: Update on Dell.. > Helene, > > I have watched, with mild amusement, the banter back and forth regarding > Dell and its products/support. > To give you some background, I'm on my third Dell right now, an 8250, and > what a beauty it is to be sure! > You know what they say: third time's a charm, or maybe I'm thinking of the > three strikes law in california........nevertheless, after my third Dell, I > have decided firmly never to purchase another Dell computer ever again, and > I'm sure I'm not alone. > The first one wasnt bad, in fact I liked it, an XPTS550, but the second one, > a 4100, had all the speed and reliability of an Edsel on a bad day.. > > Then, after having several problems with this newest computer I > unfortunately had to go online and then speak to several different "Techs" > on the phone. > I quickly came to the conclusion that the technical support department at > Dell is being run entirely by the three idiots you see on their tv ads, > cruising around America in a Winnebago showing you how wonderful the tech > support is. > Incorrect shipments, items not shipped at all, hardware and software > problems, I've had'em all. > And I consider myself to be somewhat technically adept. > I really feel for someone has to rely soley on Dell to fix a problem for > them. > > Something that really irritates me about them is the proprietory nature of > their product and the problems it can cause if upgrading for any reason. > As a result I'm about to build my own computer now, I like the look of the > latest motherboards by Gigabyte and Asus, and so, as I tinker away, there > will be a permanent smile on my face knowing I wont ever again have to wait > endlessly on the phone for ridiculous suggestions by underpaid, > incomptetent, uncaring bozos that could give two ###'s whether the computer > gives you a facelift as it goes up in a ball of flame or not, culminating > finally with being blown off in a manner that rivals that of a bunch of > Enron CEO's at a stockholders meeting. > > You are fortunate to know of this forum where, at least, you will recieve > some intelligent feedback and suggestions. > Good Luck! > (you'll need it) > > > Glenn Larkman > Audiotech > 256 Nth Hwy 101 ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
