I know Dell resellers who can't label themselves as Dell resellers because of some ridiculous protocols that make drawing blood from a stone an easy proposition, officially there are something like only 3 Dell resellers yet there actually hundreds. And if you are a Dell reseller support is a pipe dream on a perfect day.
One client who has bought Dell products for years has had zero problems while another I know received 4 joysticks for one business desktop, makes sense to receive gaming tools for a business pc right? Plus they recommended that the client should keep them as it would be too difficult to return them that was in 1998 so maybe they don't such things anymore. I hope ;)
Dell does make good products from their handhelds to their servers, but their support (like many others) leaves much to be desired at times.
Hopefully after Tuesday you can begin to enjoy your new system before you throw it out of a window that is :)
Peter Kaulback
In the hour of 06:08 PM 9/19/2003 -0400, Helene Leavitt spoke this:
Hi Guys.
Another update.. UGH.
I called Dell to find out WHEN the tech is coming, and the salesman was surprised - he wasn't here already.. He put me on hold. came back, and said, They're NOT coming, and that I can install the SR CD's. myself.. with the help if necessary.. of tech support.. via phone.
I said, NO WAY!!!!! I was PROMISED by YOU(the salesperson). I didnt "ask for it". YOU told me.. you're authorizing it.. Well, he had to conference call. with this "woman". and I won't even begin to tell you. what I really want to call her..she was the nastiest person. on the planet. and I said, I want to speak to someone HIGHER UP. who HAS the authority to send a tech out.
Finally, on hold.(she said, it would take a few minutes). I was on hold for almost 15 minutes. and finally this "special tech "(whomever the heck he was). I started to tell him, my story. about the whole mess. and he said, FORGET.. what you've been told... "I'm in charge now. and this is what I"m going to do".. I'm going to send out a new hard drive'..it will go directly to the tech.. and by tues.. He will call me. and come to install it..
I said, what about the SR CD's. and he said, put them away.. you won't need them anymore.. He said, he's giving me a new hard drive. and the rest will be installed.. with the various CD's. that came with the computer..
So, what that means. I'm not entirely sure. But I can tell you... I was LIVID. when they tried to pull that.... I never asked for a tech to come out here. I was TOLD.. that I was getting it. as a courtesy - cause of all I had been thru. and then this had to happen.
So, anyway, the tech will be calling me .. by tues. to set up the appt.. and hopefully.. all will go well.. from then on.
So, thats the update for this afternoon. What a day its 'been..
HELENE
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