No one's saying there's not those that are good at what they do. There are.
There are also a large number that either cannot communicate effectively and make life hell for the caller. Or opportunistically take advantage and lie on their resumes and deceive by occupying a seat, but then ship the work offline to someone that has the skills, work is performed and reloaded. Recently one wanted me to send my resume and phone interview for him at a company in Calgary, and then he would perform the work and cut me in. No way. On Fri, Dec 11, 2009 at 2:14 PM, Charles Robinson <[email protected]> wrote: > On Dec 11, 2009, at 14:07, steve harley wrote: > >> On 2009-12-11 10:20 , Bob Sullivan wrote: >>> Subash, >>> There are some outstanding Indian science and technology experts in this >>> world. >>> Unfortunately, our experience over here is more often with the call >>> center employees. >>> They speak English, but with an odd accent. >>> They introduce themselves with an English first name (Tom), >>> but it seems they are trying to decieve you into think they are in America. >> >> no, they just don't want embarrass you; they give you a simple name so you >> can remember it and pronounce it if you need to; tends to make things go >> more smoothly >> > > Agreed. When I was in China back in 2005, I would meet people and they would > give me their "American" names. I took the time to ask them what their REAL > names were and worked on learning how to pronounce it. Nobody can convince > me that a child born in lower Yunnan province was named "Henry" by his > parents! >> >> i usually get solid, articulate help from the Indian call centers; it is >> generally the fault of the companies that hire them if the scripts are poor >> or if they aren't empowered to go beyond the script; the call centers are >> often stressful workplaces; the shifts are overnight and for many employees >> it is a job in itself just to travel to and from the workplace >> > > I worked once for over 3 hours on the phone with a young man (from India - I > asked) who helped fix a corrupted database for Veritas' backup software on a > customer server. He was damned good, and I was thankful for the help. He > gave clear instructions, and when we finally got to the point where he > realized it would be easier for him to remote in and fix the files from where > he was, he was VERY fast/efficient on the keyboard moving files (carefully) > around until the problem was resolved. > > -Charles > > -- > Charles Robinson - [email protected] > Minneapolis, MN > http://charles.robinsontwins.org > http://www.facebook.com/charles.robinson > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
