On Dec 11, 2009, at 14:07, steve harley wrote: > On 2009-12-11 10:20 , Bob Sullivan wrote: >> Subash, >> There are some outstanding Indian science and technology experts in this >> world. >> Unfortunately, our experience over here is more often with the call >> center employees. >> They speak English, but with an odd accent. >> They introduce themselves with an English first name (Tom), >> but it seems they are trying to decieve you into think they are in America. > > no, they just don't want embarrass you; they give you a simple name so you > can remember it and pronounce it if you need to; tends to make things go more > smoothly >
Agreed. When I was in China back in 2005, I would meet people and they would give me their "American" names. I took the time to ask them what their REAL names were and worked on learning how to pronounce it. Nobody can convince me that a child born in lower Yunnan province was named "Henry" by his parents! > > i usually get solid, articulate help from the Indian call centers; it is > generally the fault of the companies that hire them if the scripts are poor > or if they aren't empowered to go beyond the script; the call centers are > often stressful workplaces; the shifts are overnight and for many employees > it is a job in itself just to travel to and from the workplace > I worked once for over 3 hours on the phone with a young man (from India - I asked) who helped fix a corrupted database for Veritas' backup software on a customer server. He was damned good, and I was thankful for the help. He gave clear instructions, and when we finally got to the point where he realized it would be easier for him to remote in and fix the files from where he was, he was VERY fast/efficient on the keyboard moving files (carefully) around until the problem was resolved. -Charles -- Charles Robinson - [email protected] Minneapolis, MN http://charles.robinsontwins.org http://www.facebook.com/charles.robinson -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
