UPS has automated sorting equipment that will attempt to eat or crush things, I had a triumph horn that was very well packed and this happened. Normally the person who ships must initiate the claim and is paid as they purchased the insurance, this was done and it took me about six months to get the shipper reimbursed, then they sent me a check, which in my case covered shipping for the triumph and the horn so essentially I got free shipping and a damaged horn. I prefer Fed Ex or USPS as they have done better for me over the years. I got to know the damage claim lady farily well over the phone and UPS never examined the package and let me keep the horn so I was satisfied. She explained the automated system problem and acknowledged that most drivers do not care. It was packed by Mail Boxes Etc who sent me the check after UPS paid them, and the insurance was $300, the shipping cost was $275.
UPS is sneaky, when I had Toyota anti-freeze mailed that they damaged, they transferred it to another container, and just sent it to me. I called up the seller and asked them why they sent the antifreeze in a different container as it got my other items wet, it was then we figured out what UPS did and UPS did pay the seller so I got all new items. At least they paid me in both cases. Steve
