John,
If you bought this item on eBay and paid for it with PayPal, you may
have some recourse. If you file a claim with them they will suspend the
seller's Pay Pal account until the claim is resolved. It may take some time
but for an expensive item like this it's worth it.
RMV
----- Original Message -----
From: "John Pisano" <[email protected]>
To: <[email protected]>
Sent: Saturday, February 04, 2006 8:47 AM
Subject: [Phono-L] Packing Disaster - Take a look
> Thanks for your thoughts - It was supposed to be fully insured. As it
> turns
> out the seller insured it for less then the amount I requested. It didn't
> make a difference because it was not packed to UPS standards so they
> denied
> the claim. This time it was not UPS's fault. There was almost no packing
> material, just a little newspaper. Here are a few more pictures of what
> it
> looked like when I opened the box. Just picture a few pieces of crumpled
> newspaper on top.
>
>
>
> http://members.cox.net/jpisano/phono1.jpg
>
>
>
> http://members.cox.net/jpisano/phono2.jpg
>
>
>
>
>
> Packing aside, here is the lesson I learned: When you purchase an
> expensive
> item from Ebay or any other online source I recommend paying through
> PayPal
> and here is why. Most sellers aren't set up to except credit cards, but
> if
> they except PayPal the buyer has the option of using his credit card or
> bank
> account to pay for an item. Choose the credit card option. This was the
> only way I was able to get my money back. The seller refused stating it
> wasn't their fault because it was insured. UPS denied the claim. PayPal
> only covers the first $1,000 if you are lucky, plus they are almost
> impossible to get in touch with.
>
>
>
> However your credit card company will go to bat for you. They can do what
> is called a chargeback. A chargeback is where the money paid to the
> retailer is reversed out of their account and refunded to yours. Of
> course
> you have to have good reason and facts to back up your case. I am still
> going through the process but have been credited. Paypal actually always
> takes the side of the seller. They are in the process of disputing the
> charge back with my bank, but don't think they have a case.
>
>
>
>
>
>
>
>
>
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