On 6/8/06, Michael declared: >>What's so great about a proprietary mail program that trashes your >>messages, then charges you get them back? >> >>Time to switch to open source innit? > >So I can have all my messages trashed for free? :) > >Seriously, though, I get the idea we on this list are squeaky wheels or >something. And because there are some issues being talked about doesn't >mean everyone is experiencing them. (There is a percentage in customer >service that reflects how many people are complaining aloud to how many >may be having an issue but not calling or writing and then compared to >the percentage of people not having the issue at all. I forget what it was...)
My wife and I have purchased a combined four PM licenses, and we have recommended the program to many of our friends and associates. As such, I'm not here to throw CTM under a bus but, at the same time, I'm getting exasperated for myself and for others who expect "support" from "PowerMail Support". The developers at CTM don't have time for more than a select few customers whose problems can be solved in a timely manner. For many, the answer is to buy PowerMail Salvage about which we hear virtually nothing but good things. However, my preference is for CTM to understand why its mail database dies and how to either prevent the problem or fix it without our having to buy software which costs nearly the same as PM. It doesn't make sense to me that an email client with so many strengths should have such a blaring weakness and that, at the same time, CTM should be so quiet about it. How many times have we read on this list that CTM won't respond to support requests generated from the method which CTM built into the Help menu. Right now, I'm having something which is probably a small problem now but a big problem in the future: PM crashes whenever I try to perform a low level database rebuild, and I get an error code which CTM won't translate for me. CTM also won't tell me the significance of PM's failure to perform that particular function, saying only [when I finally got a response after repeating my request] that I don't need a low level rebuild since the application is otherwise functioning properly. I have repeatedly asked for an interpretation of the error code, along with the significance of this particular defect in my database, but cannot get a response from CTM. Despite my now-long history with PM, this situation clearly encourages customers like me to stop recommending PM and, as Dougie Carnall said in his earlier post to this list, consider a "switch to open source". Thunderbird is obviously the first application to consider as an open source alternative to PM. ---Jay
