mrgmhale wrote: > Wow, Michael, tact and diplomacy go a long way, especially with a new > client... IMHO, you badically hit him between the eyes, and allowed him to > feel you may not trust him. It is the, "but not until we get the signed > contract.", part of the eMail I think may have caused the friction. Tome it > sounds like, "Damn it, Gil, first you have to sign the contract, then we > will invoice you. But nothing happens until after you sign the contract, > otherwise I do not know if I can rely on you to see this deal through..." > > About this time I would be calling the client, and advising the eMail's tone > likely was too terse, and not reflective of what you meant. What you meant > to say (I hope) is, "Normally I like to get a contract signed with a client. > Only after the contract is signed will I be invoicing you for any fees. I > do this to help reduce the potential for misunderstandings." > > Big difference in approach, and potential for misunderstandings in > perception by the client. > > Just my 2 cents, my friend. > > Gil
I'll be the first to say that my tact is terrible....and perhaps largely soured by this whole shitty marriage-failure/divorce situation. I also am having my financial records subpoenaed for this divorce settlement case so I certainly don't want to make accounting entries for funds that may never appear. I did send him this a bit later this morning: ------------------------------------------------------------- Walter, You can fax the signed contract back to us to save on postage: 815-642-9707. Once we get that, you can work out a timeframe with Nick for your onsite training for a date that works best for both of you. It must be 30+ days from the date we receive the signed contract. That way, we can use that time to cater the training for you as well as set up our travel accommodations. Then, when Nick is there for training, you can just give the original signed contract to Nick and keep a copy for your records. If you have any other questions, please don't hesitate to contact Nick or myself. Thanks! --Michael ------------------------------------------------------------- Hopefully that takes care of it. I guess I over-reacted...I'll send him the invoices despite my paranoia. -- Michael J. Babcock, MCP MB Software Solutions, LLC http://mbsoftwaresolutions.com http://fabmate.com "Work smarter, not harder, with MBSS custom software solutions!" _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
