I remember one guy who used to let everything roll off his shoulders. He was a real pro at it. He would just hold the phone away from his ear until the screaming ended, then he would continue on as if nothing happened. Then he would hang up and have a laugh about how nasty the debtor was. He would never yell back and never give the appearance of being the least upset. If they hung up, he'd call them back and say "I think we got disconnected", knowing full well that he was hung up on. He was a great collector because in the end, he collected the most.
I wish I could be more like that. When someone drops the f-bomb on me, I lose my cool. It's a crazy business. You have to convince people that it's in their best interest to pay. It's like closing any sale, there are all kinds of techniques. --- On Tue, 8/12/08, Gil Hale <[EMAIL PROTECTED]> wrote: > From: Gil Hale <[EMAIL PROTECTED]> > Subject: RE: [NF] What's a fair saleman percentage? > To: [email protected] > Date: Tuesday, August 12, 2008, 4:41 PM > Well, if baseball bats are not part of the fringe benefits I > say forget it! > > So, you already got a taste of what it is like to be on the > collector's end > of the line, eh? I can only guess it is a very dark place > to walk around > in. It was bad enough when I was setting up a Customer > Service Center for a > car dealership many years ago. I was asked to take on the > added > responsiiblity, although I was their IT guy, for a 7 store > group because I > had a lot of previous experience with arbitration for auto > repair disputes. > I told the owners I would only do it if I have the > authority to fire anyone > who was not willing to work with me, from a General Manager > down. Their CSI > was so bad they agreed to it, and within a few months we > moved the needle a > lot. But, in the meantime I and my personnel were taking > all kinds of heat > from unhappy customers. Many of them with just cause, we > had some real > schlock (non)managers. Part of fixing the problem was > replacing a lot of > middle, and a few upper, level managers that had piss poor > attitudes. I > could not even begin to imagine what it would be like > having to work as a > debt collector. > > > Gil > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of > Michael Madigan > > Sent: Tuesday, August 12, 2008 4:28 PM > > To: [EMAIL PROTECTED] > > Subject: RE: [NF] What's a fair saleman > percentage? > > > > > > I don't get to break anyone's legs, all I do > it try to get big > > accounts to go with the agency. > > > > So if I get a client that places $50,000 a month with > an agency, > > his average take would be 8.7% over 3 years. Of > course some > > clients really work over the accounts before they send > them to > > collections, and some clients send them as soon as > they become > > delinquent, so the collection success varies greatly. > > > > You need to really be a special person to actually do > the > > collecting. Those debtors are nasty! I would answer > the phone > > at his place at night in case someone was trying to > reach me. I > > would tell the debtors that I was only the computer > guy and they > > would proceed to either give me a sob story or call me > every name > > in the book. > > > > > > > > > > --- On Tue, 8/12/08, Gil Hale <[EMAIL PROTECTED]> > wrote: > > > > > From: Gil Hale <[EMAIL PROTECTED]> > > > Subject: RE: [NF] What's a fair saleman > percentage? > > > To: [email protected] > > > Date: Tuesday, August 12, 2008, 3:54 PM > > > > just a matter of what he should be paid. > :-) > > > > > > > > > > Agreed, why should be be paid to do something > that is fun > > > for him <g>?!? > > > > > > Gil > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED] > Behalf Of > > > Vince Teachout > > > > Sent: Tuesday, August 12, 2008 3:46 PM > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [NF] What's a fair saleman > > > percentage? > > > > > > > > > > > > Gil Hale wrote: > > > > > It seems to me this is the kind of task > that > > > takes really thick > > > > skin, and a > > > > > willingness to screw with the minds of > the folks > > > being called > > > > on to pay up > > > > > > > > > I don't think there is any question > about whether > > > or not Michael is > > > > QUALIFIED, Gil, just a matter of what he > should be > > > paid. :-) > > > > > > > > > > > > > > > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/%(listmsgid)s ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
