Madigan, > Just email them a copy of the contract to read over again.
We actually did that, and they argued that they fell into one of our exceptions. We make an exception in the non-refundable deposit for cases of a death in the immediate family. Their DOG died, and they argued that as a breeder, surely the death of their dog was as important as any other death in the family... And therefore they were due a refund. I told them that we have many families that come to us specifically to replace a dog that has died, and that's when the swearing began in earnest. Life will go on. It does drain me, however, when I have to deal politely with a belligerent customer who is threatening to libel us with every person in their acquaintance. After I chilled out, it occurred to me that once he starts on the libel route he'll find out from others that we are within our rights to keep the deposit. Someone took us to court last year to try to force us to refund the purchase price of a dog they had owned for 18 months. In the meantime they had even bred the dog and sold 6 puppies from the breeding. They lost, to say the least. Customers can certainly be unreasonable. That's why we have all this stuff in writing, and on our web site where it is available before they even contact us. Kristyne McDaniel http://www.kristynemcdaniel.com/blog Whether you think you can, or you think you can't.... you are right. -- Henry Ford _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/31a7d103beeb4e8488492ceac6de9...@kristynemb ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
