IMHO the two are pretty clear, and are completely different issues but  
can be inclusive of each other.  I think they should be defined as such:

- needs more information - before the ticket can be investigated we  
need more info from the submitted user (action item)
- non-reproducible - have enough info to investigate, have  
investigated the ticket, but the tests on local systems did not lead  
to the said result

In the end their might be cases were the only way to reproduce the  
issue is on the user's specific puppetmaster/puppet setup.  This will  
hold true as more dependancies and other RL products emerge. A non- 
reproducible will help other users search the ticket database and add  
additional info to the problem.   Puppet's OS support alone is wider  
than many commercial products support.

-L

--
Larry Ludwig
Reductive Labs


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