+1 On Mon, Aug 10, 2009 at 10:17 AM, Larry Ludwig<[email protected]> wrote: > IMHO the two are pretty clear, and are completely different issues but can > be inclusive of each other. I think they should be defined as such: > - needs more information - before the ticket can be investigated we need > more info from the submitted user (action item) > - non-reproducible - have enough info to investigate, have investigated the > ticket, but the tests on local systems did not lead to the said result > In the end their might be cases were the only way to reproduce the issue is > on the user's specific puppetmaster/puppet setup. This will hold true as > more dependancies and other RL products emerge. A non-reproducible will help > other users search the ticket database and add additional info to the > problem. Puppet's OS support alone is wider than many commercial products > support. > -L > -- > Larry Ludwig > Reductive Labs > > > >
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