-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 > On Mon, Aug 10, 2009 at 10:17 AM, Larry Ludwig<[email protected]> wrote: >> IMHO the two are pretty clear, and are completely different issues but can >> be inclusive of each other. I think they should be defined as such: >> - needs more information - before the ticket can be investigated we need >> more info from the submitted user (action item) >> - non-reproducible - have enough info to investigate, have investigated the >> ticket, but the tests on local systems did not lead to the said result >> In the end their might be cases were the only way to reproduce the issue is >> on the user's specific puppetmaster/puppet setup. This will hold true as >> more dependancies and other RL products emerge. A non-reproducible will help >> other users search the ticket database and add additional info to the >> problem. Puppet's OS support alone is wider than many commercial products >> support.
Of course having one or more ticket states doesn't change customers/users ability to search the database and add details to a "Needs More Information" ticket. But let's discuss at the next -dev call. Regards James Turnbull - -- Author of: * Pro Linux Systems Administration (http://tinyurl.com/linuxadmin) * Pulling Strings with Puppet (http://tinyurl.com/pupbook) * Pro Nagios 2.0 (http://tinyurl.com/pronagios) * Hardening Linux (http://tinyurl.com/hardeninglinux) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFKgiVp9hTGvAxC30ARAp54AJ0fORcGp4hepS4ZYxS9J4MhJlVoBACgyP+D z45xWvyViXMjC30/7VpkNAE= =n5lH -----END PGP SIGNATURE----- --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/puppet-dev?hl=en -~----------~----~----~----~------~----~------~--~---
