After reading wheelchair of response, I might understand the need for verification and re-verification, but I don't comprehend a three-month delay. If someone like me were in bed down for three months, it would cost far more money in the long run.
If this seems to be the norm and you cannot get new chair repaired in a reasonable amount of time then you might want to look at trying to get some help from some outside sources. Another words maybe you need to contact your representative or possibly let some of your local news stations know what kind of delays the paralyzed public is having to deal with. If they have a good investigative reporter they can find more dirt than even you will be able to provide them. That's just my two cents. Thankfully I have a much more responsive company. And it must be noted that I get my repairs done through the VA, so I don't deal with this type of situation. So maybe I'm just overreacting, but it seems unreasonable to me. Quadius On 3/21/08, Greg <[EMAIL PROTECTED]> wrote: > > I've been waiting for a chair repair for months. I just hate the way my > insurance and the chair shop (Apria) do business. > > This is the procedure: > > 1. Go to doc for prescription for repair. > 2. Go to shop to do a check-up. > 3. Shop contacts insurance to get approved. > 4. Shop orders parts. > 5. Once parts arrive, shop confirms with insurance that they > approve. > 6. Shop calls the schedule repair. > 7. If they are busy and can not get me in on the same calendar month > the insurance approved, thy must get re-approved. > > > > It now takes 3 months to get a repair done. And here is the worst part. If > I want to pay for it myself, they will not let me. Because of the contracts > the shop has with the insurance, the shop is not allowed to do business with > me directly. So if it's something simple, I go to another shop and pay > myself. If I did not have a back-up chair, I could be in bad shape if it was > a big repair job. It is immoral to do that to someone who has no other > chair. The only loner chairs they have are manual chairs and you have to > fight for one of those. > > > > I've been without my left chest / trunk support for months now. It just > came in, but they are confirming with the insurance again. > > > > Sincerely, and tipping to the left, Greg >
