I don't know why it takes so long to get repairs. I use Apria also and I
have Blue Cross through my stepmom and also Medicare. I just got the switches
and the box repaired on my Permobil and it took over two months now I'm
waiting for my foot pedals to be adapted and it has already been 2 months.
They tell me it is approval for the parts with Blue Cross and Medicare.
Don't they understand we need to chair and they will not pay for backup.
The switches used to be covered by Apria and they would extend them for me,
now they don't longer will. A friend is close to help me, but he has not
been available I guess. If he cannot do I don't know who will do. I need the
switches extended to be able to operate the switches to adjust the tilt in
space, the reclining, the back in the petals. I don't understand why they
will
no longer do this as they did in the past. They won't even recommend someone
that will do.
Dana
In a message dated 3/21/2008 3:00:15 P.M. Central Daylight Time,
[EMAIL PROTECTED] writes:
I’ve been waiting for a chair repair for months. I just hate the way my
insurance and the chair shop (Apria) do business.
This is the procedure:
1. Go to doc for prescription for repair.
2. Go to shop to do a check-up.
3. Shop contacts insurance to get approved.
4. Shop orders parts.
5. Once parts arrive, shop confirms with insurance that they approve.
6. Shop calls the schedule repair.
7. If they are busy and can not get me in on the same calendar month
the insurance approved, thy must get re-approved.
It now takes 3 months to get a repair done. And here is the worst part. If I
want to pay for it myself, they will not let me. Because of the contracts
the shop has with the insurance, the shop is not allowed to do business with
me
directly. So if it’s something simple, I go to another shop and pay myself.
If I did not have a back-up chair, I could be in bad shape if it was a big
repair job. It is immoral to do that to someone who has no other chair. The
only loner chairs they have are manual chairs and you have to fight for one of
those.
I’ve been without my left chest / trunk support for months now. It just came
in, but they are confirming with the insurance again.
Sincerely, and tipping to the left, Greg
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