This is the exact email I received from SolarEdge (personal information redacted):
----------- This is regarding your inverter SN: XXXXXXXXX-0E and here is your case number: 6728929 This inverter is currently on site: LastName, FirstName TSPXXXXXX which is under company Titan Solar Power. You will have to take over the site and disable the inverter from the site and add it to the new monitoring site you have created. If you want us to do that then we will need and email from the original installer company ----------- But I can't take over the site, and Titan Solar is out of business. So they have given me no options, are are completely unresponsive after multiple emails and days of waiting. This is totally unacceptable customer service. I would call, but I can only understand about 25% of the people who answer the phone there (I have a hearing disability, and the thick accents are very hard to understand). Chat is useless - they tell me I have to call. I recall a similar thread a while back where Wrenches had significantly different experiences with SolarEdge. I find that remarkable. I wonder why that is. Are we getting directed to different call centers, perhaps? Very strange. Jason Szumlanski Principal Solar Designer | Florida Solar Design Group NABCEP Certified Solar Professional (PVIP) Florida State Certified Solar Contractor CVC56956 Florida Certified Electrical Contractor EC13013208 On Wed, May 6, 2026 at 8:51 AM Dana Orzel via RE-wrenches < [email protected]> wrote: > Not true Jason we have inherited a system from a company that is defunct. > It was a matter of going through and collecting all the relevant model and > serial numbers and we went through a minor process. This was a year back. > It wasn’t too complicated, but we had to jump through a couple of hoops. > SolarEdge was actually pretty helpful. > Sent from my iPad > > On May 5, 2026, at 7:26 PM, Kirk Herander via RE-wrenches < > [email protected]> wrote: > > > Jason, > Please contact me off list. > > I just went through this last week. And even my inside tech could not make > it work. Their transfer procedure is totally f'ed up. > > Both you and the customer must sign up for a new "customer" number. Then > the online paperwork will be accepted and create a transfer case #. > > > > On Tue, May 5, 2026 at 8:47 PM Jason Szumlanski via RE-wrenches < > [email protected]> wrote: > >> Does anyone have a good inside SolarEdge contact that can assist me with >> their abysmal customer service department? >> >> I was just told that the only way to get access to a new clients >> monitoring system is to get the original contractor to turn it over to >> me. That original contractor? The bankrupt Titan Solar. >> >> The homeowner was never granted monitoring access years ago. >> >> SolarEdge has become impossible to work with. I don't know how they are >> still in business. >> >> Jason Szumlanski >> Florida Solar Design Group >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> > > -- > > > *Kirk Herander / **[email protected] <[email protected]>* > > *Owner|Principal, VT Solar, LLC* > > *Celebrating our 35th Anniversary 1991-2026!!* > > dba Vermont Solar Engineering > > 802.559.1225 > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
