On Mon, 2008-10-13 at 12:51 +0100, Sharpe, Sam J wrote: > Have you reported this to Red Hat? We're having an issue with our SR# > (1862538) in that Red Hat Support are saying that it is not a general > issue and that not everyone is affected - so we'd really appreciate as > many people as possible logging "ME-TO" Service Requests referencing > that SR number.
I haven't yet, I suppose my own disenchantment with Redhat service is to blame. I've never managed to get a reasonable answer to any RHN related issue via support so I usually just get frustrated, but don't bother to frustrate myself even more by opening a support request. I know that makes me a bad customer, but years of relatively non-responsive support have pretty much destroyed my ability to play the support game with Redhat for issue that seem transient (I still open support cases for bugs in the product since I have had some success getting bugs fixed eventually). > Basically we have a single ISP (I really don't think ja.net is having > issues), a single RHN proxy (RH confirm it's not an issue with our Proxy > setup and we haven't changed config recently) and the same widespread > issues you are experiencing. We don't have a proxy, but I have systems spread across four different sites, three sites in the US and another in Ireland. Each site uses a different ISP, including different primary backbone providers. Last night they were all experiencing issues, but I eventually managed to get the US based systems to update by simply running the "up2date -u" or "yum update" commands over and over. The systems in Ireland completely refused to run through the process, although once or twice they started to download files, but then they would time out. They actually did update this morning without issue. If you really think a "me too" SR will help I'll be sure to open one the next time I have a problem (which is likely to be any day), but I have a couple of dozen systems total, and Redhat claims to have "millions" of RHN users so it's hard to believe that there wouldn't already be dozens of tickets open with problems, unless most people are far more tolerant of poor service than I am. Later, Tom _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
