OK, let me explain a scenario: You have one RT, with many thousand Queues. We have internally at KN many different subsidiaries with internal cross billing.
Lets pick up the Queue Information you have at this moment: Queue Name: Queue Description: And some Fields for other information, thats OK, but it would be much more better if you can add, like you can do at the users cf's, some cf's to a queue with information about this queue. Example: Queue Name: KN.APPLICATION-SUPPORT Queue Description: Suport for Application xyz Queue Owner: Torsten Brumm Queue Requestor: Jesse Vincent Billing to: Bestpractical Budget Code: HAMBURG4711 And so on. And at the best, this could be displayed if active to the overview screen of the Admin/Queues screen. Can you understand me??? In our example we have another important point - the german workers council and Reporting. As you may know form our last training, we do reporting of rt tickets with Business Objects and we have to make sure, that a queue with german users is not reported by BO, so for this case a CF on a Queue Like "Reporting - yes/no" would also make sense and so on and on. See you in Amsterdam! Torsten On 15.02.2007 13:56 Uhr, "Jesse Vincent" <[EMAIL PROTECTED]> wrote: > > > > On Thu, Feb 15, 2007 at 12:54:18PM +0100, Torsten Brumm | Kuehne + Nagel > wrote: >> Billing! >> >> If you have a big system for several company's and so on, then you can use >> this option for billing information and so on! > > > Can you be more specific? What data do you want to track? -- With kindest regards Torsten Brumm Kuehne + Nagel Datacenter Hamburg Bauerbergweg 25 22111 Hamburg Tel: +49 40 3033 33 199 Fax: +49 40 3033 344 3199 Gsm: +49 40 176 27 27 18 50 Mail: [EMAIL PROTECTED] Web: www.kuehne-nagel.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
