Thank you, Gene, Tim, and Jurgen for your help.
I was able to get it to work by setting up different queues and totally moving away from using the "General" default queue. As Tim had pointed out, I ended up deleting two scripts on the Global queue to get mine to work properly. ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Candelario, Bill Sent: Wednesday, November 07, 2007 11:33 AM To: Gene LeDuc Cc: [email protected] Subject: RE: [rt-users] 2 emails 2 different responses You understood correctly. I'm working on what you had suggested below. Thanks. ________________________________ From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 07, 2007 11:31 AM To: Candelario, Bill Cc: [email protected] Subject: Re: [rt-users] 2 emails 2 different responses Hi Bill, If I understand your situation correctly, you want each of your 2 queues to send a different autoreply e-mail when a ticket is created. To do that, just create a new autoreply template in each queue with the text that you want sent for that queue. A template in a queue overrides a global template of the same name, so RT will use your queue template instead of the global one. If I misunderstood your question, please clarify it. Regards, Gene At 08:12 AM 11/7/2007, Candelario, Bill wrote: Hi, I'm fairly new to RT code structure and am having a difficult time trying to figure this out. I have created 2 separate email address, in which tickets submit perfectly into RT. What I'm trying to do is create 2 different responses according to whom the ticket is for. For example, if [EMAIL PROTECTED] is sent an email then they get the test1 auto response. If [EMAIL PROTECTED] is sent an email then they get the test2 auto response. Hopefully it's an easy thing to configure. Thanks. Bill -- Gene LeDuc, GSEC Security Analyst San Diego State University
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