Hi Bill,
If I understand your situation correctly, you want each of your 2 queues to
send a different autoreply e-mail when a ticket is created. To do that,
just create a new autoreply template in each queue with the text that you
want sent for that queue. A template in a queue overrides a global
template of the same name, so RT will use your queue template instead of
the global one.
If I misunderstood your question, please clarify it.
Regards,
Gene
At 08:12 AM 11/7/2007, Candelario, Bill wrote:
Hi,
I'm fairly new to RT code structure and am having a difficult time trying
to figure this out.
I have created 2 separate email address, in which tickets submit perfectly
into RT. What I'm trying to do is create 2 different responses according
to whom the ticket is for.
For example, if <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] is sent an email
then they get the test1 auto response. If
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] is sent an email then they get the
test2 auto response.
Hopefully it's an easy thing to configure.
Thanks.
Bill
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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