Bill,
As an addendum to what Gene and others have told you, if you are going
to alter the subject line for each queue template, then MAKE SURE that
there is a blank line between the "Subject" line and the body. I didn't
realise this when I started customizing templates and spend forever
trying to figure it out. It IS mentioned here and there in the wiki but
not always easy to see. Hope this helps.
Kenn
LBNL
On 11/7/2007 8:32 AM, Candelario, Bill wrote:
You understood correctly. I’m working on what you had suggested below.
Thanks.
------------------------------------------------------------------------
*From:* Gene LeDuc [mailto:[EMAIL PROTECTED]
*Sent:* Wednesday, November 07, 2007 11:31 AM
*To:* Candelario, Bill
*Cc:* [email protected]
*Subject:* Re: [rt-users] 2 emails 2 different responses
Hi Bill,
If I understand your situation correctly, you want each of your 2 queues
to send a different autoreply e-mail when a ticket is created. To do
that, just create a new autoreply template in each queue with the text
that you want sent for that queue. A template in a queue overrides a
global template of the same name, so RT will use your queue template
instead of the global one.
If I misunderstood your question, please clarify it.
Regards,
Gene
At 08:12 AM 11/7/2007, Candelario, Bill wrote:
Hi,
I’m fairly new to RT code structure and am having a difficult time
trying to figure this out.
I have created 2 separate email address, in which tickets submit
perfectly into RT. What I’m trying to do is create 2 different
responses according to whom the ticket is for.
For example, if [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> is sent an email
then they get the test1 auto response. If [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> is sent an email then they get the test2 auto
response.
Hopefully it’s an easy thing to configure.
Thanks.
Bill
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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