Glad it worked for you, Bill. Rather than deleting Global scrips, you can
just set the "Stage" field of the scrip to "Disabled" (instead of
TransactionCreate). It has the same result, but now you can go back and
look at how the original setup worked at some point in the future. I ended
up disabling all of the Global scrips and writing my own stuff for each
queue, but I have gone back and looked at some of them since then.
Regards,
Gene
At 11:11 AM 11/7/2007, Candelario, Bill wrote:
Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C82172.1698522E"
Thank you, Gene, Tim, and Jurgen for your help.
I was able to get it to work by setting up different queues and totally
moving away from using the "General" default queue. As Tim had pointed
out, I ended up deleting two scripts on the Global queue to get mine to
work properly.
----------
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Candelario, Bill
Sent: Wednesday, November 07, 2007 11:33 AM
To: Gene LeDuc
Cc: [email protected]
Subject: RE: [rt-users] 2 emails 2 different responses
You understood correctly. I'm working on what you had suggested
below. Thanks.
----------
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 07, 2007 11:31 AM
To: Candelario, Bill
Cc: [email protected]
Subject: Re: [rt-users] 2 emails 2 different responses
Hi Bill,
If I understand your situation correctly, you want each of your 2 queues
to send a different autoreply e-mail when a ticket is created. To do
that, just create a new autoreply template in each queue with the text
that you want sent for that queue. A template in a queue overrides a
global template of the same name, so RT will use your queue template
instead of the global one.
If I misunderstood your question, please clarify it.
Regards,
Gene
At 08:12 AM 11/7/2007, Candelario, Bill wrote:
Hi,
I'm fairly new to RT code structure and am having a difficult time trying
to figure this out.
I have created 2 separate email address, in which tickets submit perfectly
into RT. What I'm trying to do is create 2 different responses according
to whom the ticket is for.
For example, if <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] is sent an email
then they get the test1 auto response. If
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] is sent an email then they get the
test2 auto response.
Hopefully it's an easy thing to configure.
Thanks.
Bill
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
