>>> On Wed, Nov 7, 2007 at 10:12 AM, in message <[EMAIL PROTECTED]>, "Candelario, Bill" <[EMAIL PROTECTED]> wrote:
> I have created 2 separate email address, in which tickets submit > perfectly into RT. What I'm trying to do is create 2 different > responses according to whom the ticket is for. > > For example, if [EMAIL PROTECTED] is sent an email then they get the test1 > auto response. If [EMAIL PROTECTED] is sent an email then they get the > test2 auto response. Hey Bill, If your two separate email addresses are feeding into separate queues in RT, then you're all set. You'll need override the global autoresponse template by creating a custom one in each of the queues. In my RT setup I have queues that serve very different purposes, and I've found that I end up using very few of the global scrips or templates. I almost always need to create a custom set for each queue in order to help create the workflow that I need. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
