Will do for future Global scripts. I forgot that option was there.
Thanks again. ________________________________ From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 07, 2007 2:33 PM To: Candelario, Bill Cc: [email protected] Subject: RE: [rt-users] 2 emails 2 different responses Glad it worked for you, Bill. Rather than deleting Global scrips, you can just set the "Stage" field of the scrip to "Disabled" (instead of TransactionCreate). It has the same result, but now you can go back and look at how the original setup worked at some point in the future. I ended up disabling all of the Global scrips and writing my own stuff for each queue, but I have gone back and looked at some of them since then. Regards, Gene At 11:11 AM 11/7/2007, Candelario, Bill wrote: Content-class: urn:content-classes:message Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C82172.1698522E" Thank you, Gene, Tim, and Jurgen for your help. I was able to get it to work by setting up different queues and totally moving away from using the "General" default queue. As Tim had pointed out, I ended up deleting two scripts on the Global queue to get mine to work properly. ________________________________ From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of Candelario, Bill Sent: Wednesday, November 07, 2007 11:33 AM To: Gene LeDuc Cc: [email protected] Subject: RE: [rt-users] 2 emails 2 different responses You understood correctly. I'm working on what you had suggested below. Thanks. ________________________________ From: Gene LeDuc [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Wednesday, November 07, 2007 11:31 AM To: Candelario, Bill Cc: [email protected] Subject: Re: [rt-users] 2 emails 2 different responses Hi Bill, If I understand your situation correctly, you want each of your 2 queues to send a different autoreply e-mail when a ticket is created. To do that, just create a new autoreply template in each queue with the text that you want sent for that queue. A template in a queue overrides a global template of the same name, so RT will use your queue template instead of the global one. If I misunderstood your question, please clarify it. Regards, Gene At 08:12 AM 11/7/2007, Candelario, Bill wrote: Hi, I'm fairly new to RT code structure and am having a difficult time trying to figure this out. I have created 2 separate email address, in which tickets submit perfectly into RT. What I'm trying to do is create 2 different responses according to whom the ticket is for. For example, if [EMAIL PROTECTED] is sent an email then they get the test1 auto response. If [EMAIL PROTECTED] is sent an email then they get the test2 auto response. Hopefully it's an easy thing to configure. Thanks. Bill -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> -- Gene LeDuc, GSEC Security Analyst San Diego State University
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
