Try changing your subject line to [$Organization #ticket_id]
On 8/20/09 10:59 AM, "Eric Chatham" <[email protected]> wrote: > On Thursday, August 20, 2009 10:29, Jerrad Pierce wrote, > >>> <VirtualHost 172.16.5.74:80> >>> ServerName clehbrtrckr01.broadvox.local >> >> /opt/rt3/bin/rt-mailgate --queue MIS --action correspond --url >> http://clehbrtrckr01.broadvox.local/ >> >> 127.0.0.1 - - [19/Aug/2009:17:38:14 -0400] "POST >> //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 404 320 "-" >> "libwww-perl/5.830" >> >> See the problem? Apache's listening on 172... and rt-mailgate's >> connecting on loopback. > > I see it, thanks. I had both IPs in /etc/hosts. I hashed out the loopback in > /etc/hosts, keeping the server IP listed there. I re-ran the command with no > 404 error. This time there was a 200, which I'm assuming is HTTP 200 Ok. > > 172.16.5.74 - - [20/Aug/2009:10:51:24 -0400] "POST > //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 200 36 "-" "libwww-perl/5.830" > > Will this correct the issue trying to send e-mail to the system and having it > parse into the ticket? I just tried sending an e-mail to RT, having [QUEUE > #TICKET NUM] in the subject line. It still doesn't work and parse the > information into the ticket. :/ > > CONFIDENTIAL. This e-mail and any attached files are confidential and should > be destroyed and/or returned if you are not the intended and proper recipient. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
