On Thu, Aug 20, 2009 at 12:27, Eric Chatham<[email protected]> wrote: > On Thursday, August 20, 2009 11:05, Drew Barnes wrote, > >> Try changing your subject line to [$Organization #ticket_id] > > No go. I even tried $rtname. Just to be clear, you're using the value assigned to these variable sin your site config, and not the literal strings '$rtname', correct? And a ticket with the ID you're using already exists? And the account you're emailing form has the necessary ACLs to write to the ticket?
Might I suggest going back and reading the initial installation instructions? -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
