I'm making some progress on this but I'm still having problems. It looks like, depending on the queue (reply and comment e-mail addresses), you have to assign certain permissions. I'm reading this article:
http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat Now, the problem seems to be that I can send e-mail from the RT Server mailgateway, but when I try it from Outlook (using the queue comment e-mail address in the FROM field), I get an e-mail from RT saying: "Problem with the e-mail addresses and the queue." >-----Original Message----- >From: Eric Chatham >Sent: Friday, August 21, 2009 15:34 >To: Eric Chatham; 'Jerrad Pierce' >Cc: [email protected] >Subject: RE: [rt-users] Inbound E-mail to server > > > >>-----Original Message----- >>From: [email protected] [mailto:rt-users- >>[email protected]] On Behalf Of Eric Chatham >>Sent: Thursday, August 20, 2009 12:37 >>To: 'Jerrad Pierce' >>Cc: [email protected] >>Subject: Re: [rt-users] Inbound E-mail to server >> >>On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote, >> >>>>> Try changing your subject line to [$Organization #ticket_id] >> >>>> No go. I even tried $rtname. >> >>> Just to be clear, you're using the value assigned to these variable >>> sin your site config, >>> and not the literal strings '$rtname', correct? And a ticket with the >>> ID you're using >>> already exists? And the account you're emailing form has the necessary >>> ACLs to write >>> to the ticket? > >I created a file called "mail" and tried sending it to the rt-mailgateway but >I receive an e-mail "error." > >COMMAND: >cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url >http://clehbrtrckr01.broadvox.local > >MAIL Message: >------------------------------- >FROM: [email protected] >TO: [email protected] >Subject: [MIS #9] A test > >Test >------------------------------- > > >ERROR E-mail Message from the server: >------------------------------- >FROM: [email protected] >TO: [email protected] >Subject: Could not load a valid user > >RT could not load a valid user, and RT's configuration does not allow for the >creation of a new user for your email. >------------------------------- > >I'm guessing that [email protected] is not the same as RTUSER, root. > >Eric. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
